How does one deal with unfair practices entangled in cronyism and corruption? Is loyalty dead? Does it even matter how much unselfish effort went into supporting a customer in their time of need?

A major Talent Agency in Los Angeles has been our client for over five years. This was a great, mutually beneficial relationship – we were there for them (price and service), and they were there for us. But all that came to an abrupt stop when a new manager entered the arena. This man with absolutely complete lack of knowledge of media dropped us like a bad habit. He gave all the business to a new vendor claiming that the only thing that mattered was the price. Quality was not his concern.

As we found out from our friends on the inside what type of product was being sold to the Video Department and how unhappy the folks in the said department have become because of the poor quality of the product, we contacted the new manager and offered to beat the new prices and provide a much more superior, albeit inexpensive, DVDs and packaging. None of that mattered. He would not hear the word of reason, he would not budge, he would not return calls and he would not want to talk about it with his people who were on the receiving end of the situation. About 20% of the DVDs were rejected by the duplicators and printers.

So, what was it that drove this person who suddenly got the power to rule? What could possibly dissuade him from continuing to do business with an established vendor with a five year track record of excellence? Could it be he is not looking out for the company as he claims, but for himself? Sadly, all the signs point to that.

We will not be steamrolled by the mediocrity, we will fight for what is right and we will come out victorious.